THE CLAIM PROCESS
What happens next?
Below we break down and explain the claim process step by step to help you understand the road ahead.
01
SHBR Group is appointed to your claim by your Insurer, or Loss Adjuster.
02
SHBR Group will contact you to schedule an onsite inspection with one of our Experienced Assessors.
03
Our Assessor will attend your property, Assess and determine the extent of damage, take photographs and will leave, to compile a detailed Assessment Report, and Scope of Works, to submit back to your Insurer for review and policy determination.
04
In some circumstances, depending our your Insurer, and any agreed Authority given to SHBR Group by your Insurer, we may be able to advise if your claim will be accepted and will proceed for repair.
05
Your Insurer or Loss Adjuster will provide determination on your claim.
06
If your claim is approved by your Insurer, we will send you a Schedule of works that has been accepted by your Insurer, which you will sign and return to us before any repair works can commence.
07
If any excess is applicable ( and has not already been collected by your Insurer, we will collect this from you before any repair works can commence.
08
SHBR Group will arrange and manage the approved repair works until completion.
09
You will receive a Clearance certificate for signing and Return to us confirming your satisfaction for works completed.
10
If you have any questions regarding your claim please call our office on
1300 313 509 or contact us at claims@shbr.com.au.